Customer Service – Spicer Hallfield style

phonecompNow, I’m pretty good at navigating websites and second-guessing the nuances of wizz kid designers.  So whilst I won’t go as far as to say the new Spicer Hallfield website actually got me beat, time is money, and after fifteen minutes of trying to locate the products I wanted, I caved in and picked up the phone.

Me:

    Hello, I’d like to place an order please.

SH:

    I’m sorry we can’t take your order over the phone.

After explaining I couldn’t locate the items on their new web site, she put me through to someone called Mark who kindly talked me through the intricacies of the new portal.  Apparently it is easier to enter a keyword, such as “Classic” to narrow down the number of items you have to scroll through!  Once you’ve found the album you require, however, there is no link to buy spare pages for that album.  You have to start a completely new search, again guessing what the best keyword might be this time!

OK, so we’re getting there.  Wait…!  It states on the website that More